Question: Are your hats hand-knitted? Answer: Yes. I knit every hat, beanie, scarf, and glove with care using high-quality yarn that is soft and warm.
Question: What kind of yarn do you used for the hats? Answer: I use "Vanna’s Choice" 100% Acrylic and Wool.
Question: What are the measurements for hat sizes? Answer: Typical measurements are the following: Newborn (0-3 months) Head Circumference 13" - 14" Baby (3-6 months) Head Circumference: 14" - 17" Baby (6-12 months) Head Circumference: 16"-19" Toddler (12 months-3 years) Head Circumference: 18"- 20 " Child (3-10 years) Head Circumference: 19" - 20"
Question: How do I measure my child's head size? Answer: The best way is to use a cloth tape measure and wrap it snugly around the widest possible circumference - from the most prominent part of the forehead (often 1-2 fingers above the eyebrow) around to the widest part of the back of the head. If you don't have a tape measure, you can use a piece of yarn, string or a device that cannot be stretched. Then use a ruler to determine how long is that piece of yarn or string.
Question: What are the care instructions for your hats? Answer: Machine washable and lay flat to dry. No bleach product may be used.
Question: How long until I receive my hat(s)? Answer: If the product is in stock, usually 3 - 5 days for normal first-class shipping and depending on the season and shipping distance. Otherwise, it may take up to two weeks for knitting and delivery. You will be notified of approximate delivery date by e-mail once your order is received and reviewed. For local orders, we will arrange a delivery site at a convenient date and time.
Question: What is your return policy? Answer: All sales are final. No returns accepted. However, special circumstances will be considered. :)
Question: How can I pay for the hats? Answer: For mail orders, PayPal is the best and most secure option. For local orders, cash, check, or credit card payments are accepted.
Question: How come the colors of the hats don’t look the same as they are displayed on the website? Answer: We tried our best to take pictures that portrayed the true colors of the hats as best as possible. But due to lighting effects, monitor’s brightness, contrast and other settings, there might be some slight differences in the color tone/shade of the website’s photo and the actual item. However, we've never had any complaints about color differences (knock, knock, knock).
Question: Do you do special orders? Answer: Yes. Please contact me for your custom needs.
If you have more questions, please contact me. Thank you.